At Fabtec.co.in, we strive to provide high-quality products and seamless service. Our Refund/Cancellation Policy outlines the terms and conditions related to cancellations, returns, and refunds.
1. Cancellation Policy
- Order Cancellations:
- Orders can be cancelled within 12 hours of placing the order, provided they have not been dispatched. Once the product has been shipped, cancellations are not allowed.
- To cancel an order, please contact our customer support at care@fabtec.co.in with your order details.
- Cancellation by Fabtec:
- In case of issues such as unavailability of the product, payment issues, or other unforeseen circumstances, we reserve the right to cancel orders. You will be notified via email and a full refund will be issued.
2. Refund Policy
- Eligibility for Refund:
- We have a strict no-cash return policy. Refunds are provided only in the event of product defects, wrong products delivered, or order cancellations initiated by Fabtec.
- Refunds will not be issued if the product has been used, or damaged post-delivery, or for reasons such as a change of mind.
- Process for Refunds:
- If you receive a wrong or defective product, you are eligible for an exchange as per our return policy (see below). If an exchange is not possible, we will initiate a refund.
- For orders paid via credit card, the card will not be charged in case of cancellations. If paid by debit card/net banking, the amount will be refunded within 3 business days of cancellation. The actual refund credit may take 7-15 business days, depending on your bank’s processing time.
- If you do not receive the refund within this time, please check with your bank and contact us at care@fabtec.co.in.
3. Return and Exchange Policy
- Eligibility for Return/Exchange:
- Products must be returned if defective or incorrect within 7 days of receiving the order.
- The product must be unused, in its original packaging, and include all tags.
- If the product meets these criteria, we will arrange for a pick-up and issue an exchange or refund.
- Non-Eligibility:
- Products that are used, damaged by the customer, or without original packaging and tags will not be eligible for returns or refunds.
- No returns will be accepted for reasons such as a change of mind, wrong size ordered, or color dissatisfaction.
4. Non-Refundable/Non-Cancellable Items
- Custom Orders: Orders that are customized or made-to-order cannot be cancelled or refunded.
- Sale Items: Products purchased during a sale or promotional period are not eligible for return or refunds unless defective.
5. Force Majeure
Refunds and cancellations may be delayed in cases of force majeure events, such as:
- Natural calamities (floods, earthquakes, etc.)
- Strikes (transport or shipping strikes)
- Legal restrictions (curfews, emergencies)
- Epidemics/Pandemics
- Information system breakdowns (cyber-attacks, internet outages)
6. Changes to the Policy
Fabtec reserves the right to update this policy at any time. Please review this policy periodically to stay informed about changes.
For further inquiries, please contact our customer support at care@fabtec.co.in.
